Shipping Policies: In most cases we process your order the day after it is placed before 2:00pm EST. Monday-Friday or the same business day, if placed after 2:00pm on weekdays, or any time on weekends or holidays, orders will be processed the following business day. Delivery times may vary depending on the availability and the location from where the merchandise is being shipped to. Orders are processed only after payment information has been verified and approved. All products come directly from the manufacturer. We do not manufacture any parts what so ever. The vast majority of products we sell are stock items, however at any time they may become out of stock and on backorder. Outdoor Alternatives shall not be responsible for any late shipments due to out of stock, backorders, ect. Shipping date estimates are given by the manufacturer and relayed to the customer. We do not have any control over the production or shipping process, therefore we do not guarantee any estimates. All shipping dates given are approximate. Please Note: All item's are shipped standard ground. If express shipment is needed please contact us for additional cost and details.

Freight Procedures: Shelters too heavy to ship by UPS, will be shipped via motor freight. Truck deliveries require someone to sign and help with unloading. Our freight company will contact all customers directly to schedule a delivery time.

Kindly note that orders delivered via Freight, as the customer you are responsible for:
1. Assist on unloading the order from the delivery truck, freight companies do not require their drivers to unload shipments. An additional lift gate fee may apply if the driver unloads the merchandise.
2. Being sure that your address is capable of accepting this type of shipment.
3. Being present for delivery to inspect and sign for your shipment.
4. Notating any shipment damage or shortage on the freight bill. All charges for any redelivery of the shipment are the customer's responsibility and will be charged to the customer's original method of payment.
 
Special Shipping: Overnight, 2-Day and 3-Day shipping also known as special shipping is offered only as a courtesy to the customer. Outdoor Alternatives does not recommend this type of shipping due to cost. If a customer decides to use one of these special shipping methods they take full liability. Any shipping delays or errors in shipment including shortages special shipping will not be refunded and is considered a complete loss to the customer. Any replacement parts will be shipped regular shipping unless customer wants to pay an additional fee, and still take full liability. We are not responsible for any special shipping delays, (overnight, 2-day, etc.) shipping times are guaranteed only by the carrier. Any written or expressed shipping times are given by the shipping carrier and relayed to the customer. Special shipping charges are NOT refundable.

Shipping Damages and Shortages: Unfortunately shipping damages do occasionally occur, if your package is damaged it must be noted at time of delivery, by signing the release form/bill of lading you are agreeing that shipment is in good condition. It is very important to note any damage on bill of lading, if it is not noted you will be responsible for the damage recovery from the carrier. You will need to report any damage to us; on the date of delivery. You have 5 days to report any damages, after that period any and all shipping damages will become your responsibility. Any replacement parts for damages or shortages may be shipped in different lengths than the original shipment at our manufacturer discretion.

UPS Notes: UPS will not deliver to APO, FPO or PO Box #'s. All deliveries must be within the Continental US. If you are outside the Continental US or have special delivery needs, please contact us for assistance. Deliveries to non-UPS shippable addresses may take longer to arrive. No refunds for any special shipping delays (overnight, 2 day air, etc.). We will deliver to AE, APO, AP, FPO at a higher rate variance, via U.S.P.S at customers risk, no tracking numbers are available through U.S.P.S parcel post.

International Orders: All orders out of the US will be shipped via U.S.P.S No exceptions! For any question please email us at: mail to: support@shelter-works.com