If there are ever any problems with an order you received from Outdoor Alternatives & you wish to return or exchange an item; email or call us to resolve the problem and get a return authorization for your purchase. Upon receipt of your return, your credit card will be credited for the original purchase price of the product less shipping charges. Your original shipping charges are non refundable and you are responsible for the cost of returning the item's to us. Clearance, special/custom orders and special offers (Free Shipping or Promotional) items are not returnable unless they are defective or shipped incorrectly. In the case of defective or incorrectly shipped items, these will be replaced at no additional charge to the customer.

Manufactured item's: (non-custom, made-to-order) which are not considered pre-packed units. We will only issue a credit towards another future purchase from that specific manufactures product line, within 30 days from the date that you received it. To receive a refund or credit for merchandise less S&H, it must be new, unused, never installed or mounted and must include all of the original packaging and paper work. We must also receive this merchandise no later than 30 days upon receipt. To receive a credit or to exchange merchandise, the same conditions apply.

There are no credits or exchanges after 30 days. All shipping charges that apply to the return or exchange of merchandise, must be paid by the customer. All returns must be shipped prepaid and include a return number (RA). All exchanges must be shipped prepaid and include return number (RA). Customer is responsible for payment on re-shipment for exchanges. Returns will not be accepted if they are not approved, they will be sent back to sender. We reserve the right to refuse any shipment on any product that is returned damaged or in a damaged box.

Cancellations: If you cancel your order after it has been shipped, you will be charged for all shipping charges (both ways). Refusal Of Shipment: If you refuse the order for no proper reason, you will be charged for all shipping, delivery and storage incurred.

Warranty Policies: 1 to 10 year manufacture defect replacement warranty is offered. These warranty terms shall be listed on a individual bases in the product description page, and varies on each manufacture. If a warranty period is not stated on a product page please contact us for more information. On units with 14.5 or 18 ounce weight cover material, the manufacture offers a 10 year limited warranty on their cover material only. (All claims base on manufacturers decision)

Note: Obtaining necessary permits is the sole responsibility of the purchaser. Customers agree to hold Outdoor Alternatives and the manufacturer free of any liability for improper installation, maintenance and repair. It shall be the customers responsibility to check ALL required measurements and to make sure the shelter is the correct size, including door openings before placing a order. All manufacturer warranties are available upon request before any purchase. Warranty hard copies are provided with receipt your products.

What is not warranted: Manufacturers are not responsible for the following: (1) Used products; (2) Any product that has been used, altered or modified in any way not approved; (3) Depreciation; (4) Damage caused by lack of reasonable and proper maintenance; failure to follow instructions, directions, drawings and renderings; improper installation, misuse, lack of proper protection during installation, use or storage; (5) Damage resulting from accident, falling objects; (6) Damage due to normal maintenance or lack thereof; (7) Exposure to harmful chemicals, fumes or other substances, foreign or natural in the atmosphere; (8) Acts of God, which includes but is not limited to wind damage, excessive snow-load, flood, hail, fire: or (9) Unforeseen causes or circumstances, such as but not limited to adding load to the structure, or external forces In addition, there is NO guarantee of snow load or wind load, unless stamped engineered drawings have been provided for your shelter or building. Only engineered truss buildings have these available at an additional cost. FAILURE DUE TO IMPROPER INSTALLATION IS NOT COVERED UNDER THE WARRANTY.

Custom Order Items: All orders that are custom to your specifications (colors, size, etc.) are non-returnable. These products are custom made to order and are not "off the shelf parts", items are custom manufactured to your specifications. We do not warehouse these products due to the specific nature of each order. For obvious reasons they cannot be returned under any circumstances. It is the customers responsibility for proper approval of installation by any of the following: building department, landlords, your communities CCR's, etc. If for some reason the custom system ordered was not manufactured as ordered or defective, we will supply any additional needed materials to complete your original order. Any additional materials not on the original order will be an additional charge (materials & shipping).

Absolutely no returns or refunds on custom orders (no exceptions).

Pricing Policy: This site may be changed at any time. We reserve the right to change prices without notice based on availability and supply. We are not responsible for clerical, printing and/or web publishing errors. All prices are in U.S. Dollars. Prices do not include shipping or sales tax (if applicable).

Backorder Policy: Occasionally a backorder will happen. Once in a while, the demand for certain items may overwhelm the manufacturer's ability to keep adequate stock. This item may not have been available either when you ordered it originally (We couldn't update the website fast enough!), or another customer's order placed ahead of yours may have depleted the available inventory. In this case, you will receive an e-mail or phone call notifying you of the circumstances. In situations like this, we make every effort to to cross-reference the item to a comparable manufacturer's line.

If cross-referencing is not an option, we will not bill you until that item is ready to be shipped to you. Note: Due to variations in manufacturer shipping times, active backorders are kept open for a maximum of 60 days. If the item is not available from the manufacturer after this time, the backorder will be cancelled, at which time you may re-order or substitute a similar item. It is very important to us that you are completely satisfied with your entire order, every time. We apologize in advanced for any kind of future inconvenience.

Payment Methods: We accept: Master card, Visa, American Express, Discover and *Pay Pal. When using credit cards, the name and billing address associated with your card must match exactly what you enter on our payment information page or we will not accept the order. We also accept money orders, cashiers check or *personal checks - funds must clear before shipment, usually 3 business days. Please Note: For fraud protection, we only accept PayPal on international orders (no exceptions).